Last Updated: February 14, 2026
Welcome to familycarty.com. By accessing or using our website familycarty.com, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all terms, please do not use our website.
familycarty.com
123 E-Commerce Street
Toronto, ON M5V 2T6
Canada
Contact:
Email: legal@familycarty.com
Phone: 1-888-ZEN-CART (1-888-936-2278)
Business Hours: Monday-Friday 9AM-6PM EST
GST/HST Registration: 12345 6789 RT0001
By using our website, you represent that:
You are at least 18 years old, or have parental consent
You can form legally binding contracts
You are not located in a country subject to Canadian sanctions
You will provide accurate and complete information
You will comply with all applicable laws
Maintain account security
Keep password confidential
Update information promptly
Notify us of unauthorized use
One account per person
We reserve the right to:
Suspend accounts for suspicious activity
Terminate accounts violating terms
Refuse service to anyone
Close inactive accounts after 2 years
All prices in Canadian Dollars (CAD)
Taxes calculated at checkout
Prices subject to change without notice
Manufacturer’s suggested retail price (MSRP) may vary
Items subject to stock availability
We reserve right to limit quantities
Out-of-stock items may be backordered
Product discontinuation without notice
We strive for accuracy but:
Colors may vary due to monitor settings
Dimensions are approximate
Specifications subject to change
Images are for illustration purposes
Orders are offers to purchase
We may accept or decline orders
Confirmation email ≠ acceptance
We reserve right to cancel
We accept:
Visa, Mastercard, American Express
PayPal
Apple Pay, Google Pay
Interac e-Transfer (orders under $500)
Charges at time of order
Pre-authorization may occur
Refunds to original payment method
Currency conversion fees may apply
We may cancel orders due to:
Pricing errors
Stock unavailability
Suspected fraud
Shipping restrictions
Payment verification failure
Risk of loss passes upon delivery
Delivery times are estimates
Signature may be required
International customs delays possible
If undeliverable:
Attempts: 3 delivery attempts
Storage: 15 days at local facility
Return shipping: Customer pays
Restocking fee: 20% may apply
PO Box limitations
Rural route surcharges
International prohibitions
Dangerous goods restrictions
Items returned within 30 days
Original condition with tags
Original packaging required
Proof of purchase needed
Clearance merchandise
Personal care items
Customized products
Software/downloads
Gift cards
Contact customer service
Receive RMA number
Pack securely
Ship with tracking
Allow 5-7 days processing
Original payment method
5-10 business days processing
Shipping fees not refunded
Restocking fee: 15% may apply
Processed as return + new order
Price differences apply
Subject to availability
Manufacturer warranties apply
Defective items: 1 year from purchase
Normal wear excluded
Proof of purchase required
TO THE FULLEST EXTENT PERMITTED BY LAW, ZEN CART CANADA:
Disclaims all warranties, express or implied
Does not guarantee uninterrupted service
Not liable for website errors
“AS IS” and “AS AVAILABLE” basis
Nothing in these Terms affects your statutory rights under:
Consumer Protection Act (Ontario)
Sale of Goods Act
Competition Act (Canada)
Provincial consumer protection laws
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEN CART CANADA SHALL NOT BE LIABLE FOR:
Indirect, incidental, or consequential damages
Lost profits or data
Business interruption
Personal injury (except where caused by negligence)
Maximum Liability: Limited to purchase price of products giving rise to claim
Website design and code
Product images and descriptions
Logos and trademarks
Blog posts and reviews
All rights reserved
Reviews and comments
Photos and testimonials
Social media posts
You grant us license to use
We may edit or remove
DMCA notices to: copyright@zencartcanada.com
You agree NOT to:
Use robots or scrapers
Interfere with website security
Post false or misleading reviews
Harass other users
Violate intellectual property rights
Attempt unauthorized access
Engage in price manipulation
Our website may link to:
Payment processors
Shipping carriers
Social media platforms
Product manufacturers
We are not responsible for third-party content or practices.
No purchase necessary
Odds depend on entries
Skill-testing question may apply
Taxes are winner’s responsibility
Void where prohibited
Each promotion has specific rules posted separately.
No expiration date
Not redeemable for cash
Cannot replace lost/stolen cards
Balance check online
Multiple cards per purchase
Expiration dates may apply
Minimum purchase may be required
Cannot combine offers
Your use is governed by our Privacy Policy, incorporated herein by reference.
By using our website, you consent to receive:
Order confirmations
Account notifications
Marketing emails (opt-out available)
Legal notices electronically
We are not liable for delays or failures due to:
Acts of God
Natural disasters
Government actions
Strikes or labor disputes
Supply chain disruptions
Pandemics or public health emergencies
Internet outages
Cyber attacks
You agree to indemnify and hold Zen Cart Canada harmless from claims arising from:
Your violation of these Terms
Your use of our website
Your content submissions
Your negligence or misconduct
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Venue: Exclusive jurisdiction in courts of Toronto, Ontario
Contact us first at disputes@zencartcanada.com
We’ll respond within 10 business days
If not resolved informally:
Arbitration through ADR Institute of Canada
Single neutral arbitrator
Toronto, Ontario location
Each party pays own costs
No class actions
Either party may bring claims in small claims court
All disputes must be brought individually. No class actions, consolidated, or representative proceedings.
If any provision is found unenforceable, the remaining provisions remain in full force and effect.
Failure to enforce any right does not constitute waiver. All waivers must be in writing.
These Terms constitute the entire agreement between you and Zen Cart Canada regarding website use.
We may modify these Terms at any time. Changes effective upon posting. Continued use constitutes acceptance.
We may terminate or suspend access immediately, without notice, for:
Terms violations
Fraudulent activity
Legal requirements
Business decisions
You may not assign these Terms without written consent. We may assign without restriction.
These Terms are drafted in English. Any translation is for convenience only.
For Legal Matters:
Email: legal@familycarty.com
Mail:
familycarty.com
Attn: Legal Department
123 E-Commerce Street
Toronto, ON M5V 2T6
Canada
For Customer Service:
Email: support@familycarty.com