Last Updated: February 14, 2026
familycarty.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website familycarty.com or make purchases from our store.
Contact Information: Name, email address, phone number, shipping/billing address
Payment Information: Credit card details (processed securely through third-party payment processors)
Account Information: Username, password, purchase history, wishlist items
Communications: Emails, customer support inquiries, product reviews
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns, referral sources
Cookies & Tracking Technologies: See our Cookie Policy below
We use your information to:
Process and fulfill your orders
Communicate about orders, products, and promotions
Improve our website and customer experience
Prevent fraudulent transactions
Comply with legal obligations
Send marketing communications (with your consent)
Personalize your shopping experience
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we process your information based on:
Consent: You’ve agreed to our collection and use
Contract: Processing necessary for order fulfillment
Legal Obligations: Compliance with Canadian laws
Legitimate Interests: Improving our services, preventing fraud
We share information with:
Payment Processors: Stripe, PayPal, Square
Shipping Carriers: Canada Post, UPS, FedEx
Analytics Providers: Google Analytics
Email Marketing: Mailchimp, Klaviyo
Customer Support: Zendesk
We may disclose information if required by:
Court orders or legal process
Government agencies (CRA, Canada Border Services)
Law enforcement investigations
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
We retain your information:
Account information: Until you delete your account
Order history: 7 years (Canada Revenue Agency requirement)
Marketing preferences: Until you unsubscribe
Support communications: 3 years
You have the right to:
Access: Request copies of your personal data
Correction: Update inaccurate information
Withdraw Consent: Opt-out of marketing anytime
Challenge Compliance: File a complaint with OPC
To exercise these rights, email privacy@zencartcanada.com
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Shopping cart, login | Session |
| Functional | Language, currency preferences | 1 year |
| Analytics | Google Analytics, page views | 2 years |
| Advertising | Retargeting, personalized ads | 90 days |
| Third-Party | Social media features | Varies |
You can control cookies through:
Browser settings (Chrome, Firefox, Safari, Edge)
Our cookie consent banner
Opt-out tools: YourAdChoices.ca
Order confirmations and shipping updates
Password resets and account notifications
Newsletters and promotions (opt-in only)
Product recommendations
Abandoned cart reminders
Click “unsubscribe” in any marketing email or contact us directly.
We implement:
SSL/TLS encryption for all data transmission
PCI-DSS compliance for payment processing
Regular security audits and penetration testing
Employee training on data protection
Two-factor authentication for admin access
Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us immediately.
Your information may be processed in:
Canada (primary)
United States (payment processing)
European Union (email marketing)
We ensure appropriate safeguards through:
Standard contractual clauses
Privacy Shield frameworks
PIPEDA adequacy decisions
Our website may contain links to:
Social media platforms (Facebook, Instagram, Twitter)
Payment processors
Product manufacturers
Blog references
We are not responsible for their privacy practices.
We’ll notify you of material changes by:
Website notice
Email (for registered users)
Updated “Last Updated” date
By using our website, you consent to:
This Privacy Policy
Collection and use of information as described
Cookies and tracking technologies
International data transfers
Email: privacy@familycarty.com
Phone: 1-888-ZEN-CART (1-888-936-2278)
Mail:
familycarty.com
Attn: Privacy Officer
123 E-Commerce Street
Toronto, ON M5V 2T6
Canada
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
1-800-282-1376
www.priv.gc.ca
For Quebec residents, additional rights include:
Data portability
Automated decision-making explanations
De-indexing requests
Specific protections for:
Employee information
Implied consent rules
Business contact information
Additional provisions for:
Cross-border transfers
Biometric information
Employee privacy
We honor Do Not Track (DNT) signals. When we detect a DNT signal, we:
Disable non-essential tracking
Limit analytics collection
Opt you out of marketing cookies
If you’re a California resident, you have additional rights under CCPA:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination
California residents can exercise these rights by emailing privacy@zencartcanada.com
This privacy policy is available in alternative formats upon request. Contact our Privacy Officer for:
Large print versions
Screen-reader compatible formats
Translation assistance